Supporting Cast

Are you interested in Learning Technology and Learning Management Systems? Are you a Thinking Cap client looking to learn some best practices and get a glimpse behind the scenes of the Support Department? If so, you've come to the right place! The Supporting Cast is brought to you by those on the frontlines supporting LMS Admins! Join us monthly as we discuss Support and Training Topics, trends in the Industry, and upcoming updates to our platform.

Episodes

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EP 02: All about Thinking Cap Onboarding

2022-06-16

Join me as I chat with Isobel and Lia from our Onboarding Team! Learn about our onboarding process, what to expect, and the dirt on clean data. (spoiler alert – there is no such thing!)

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EP 01: Best Practices for Logging Support Tickets

2022-04-15

Our veteran Support Coordinator Liam Kelly talks Support: what info to include in your tickets, what to do if you need assistance on the spot, and why he loves working at Thinking Cap.

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